Our Return and Refund Policy provides detailed information about options and procedures for returning your order.


The category of products sell cannot be returned if opened even by mistake, therefore, all sales are final. We advise that you please contact customer service numbers before you purchase to avoid order mistakes.


We never send products that have any defects, but should that happen, we only replace items if they are defective or damaged as a result of production errors but not by the courier company used to transport it to the customer.
The above-mentioned products shall be returned within 14 days from the day of receiving the products and the courier charges are borne by the customer. If you need to exchange anything as described above, send us an email at info@neostasi.com Is the damage is a result of the courier company, please contact the courier company’s customer service located in your home country or area.


Neostasi is powered by Taigatango Oy (3123347-2)
Metsänkuninkaantie 47
90250. Oulu, Finland.
Note! NO customer returns to this address. When you want to return the product, contact info@neostasi.com