Thank you for visiting and shopping at Neostasi. The following are the terms and conditions that constitute Neostasi Shipping Policy.
SHIPMENT PROCESSING TIME
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays and there could be a delay because of Covid-19 or the lockdown in certain countries.
If Neostasi is experiencing a high volume of orders, shipments may be delayed by a few days. Please allow an additional day in transit for delivery. If there will be a significant delay in shipment of your order, Neostasi representatives will contact you via email or telephone.
SHIPPING COSTS AND DELIVERY ESTIMATIONS
Shipping charges for your order will be calculated and displayed at checkout.
Here are details of the estimated delivery time. Due to Covid-19, there could be delays from time to time.
|Shipment method||Estimated delivery time||Shipment cost|
|DHLExpress||2-3 days in Europe. 3-4 days outside Europe.||Estimated based on location|
|Fedex||4-5 days in Europe. 7-14 days outside Europe.||Estimated based on location|
|Posti (Local Shipments)||1-5 day in Finland. 7-20 in Europe. 20-30 days outside Europe.||Estimated based on location|
* We do not have overnight delivery under any circumstances*
Note: Delivery delays may occasionally occur as a result or weather or natural calamities.
SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES
Neostasi ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses, and all required information must be provided to avoid any delays.
SHIPMENT CONFIRMATION AND ORDER TRACKING
You will receive a shipment confirmation email once your order has shipped and it will contain your tracking number. The tracking number will be active within 24 hours. Delivery timing will be communicated to you by the delivery company.
CUSTOMS, DUTIES AND TAXES
Every country has its laws and regulations and Neostasi is not in any way intending to violate any. Neostasi is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Neostasi is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
INTERNATIONAL SHIPPING POLICY
Neostasi reserves the right to select which locations Neostasi doesn’t ship to for various reasons that may not be exhausted in explanations.
All Neostasi website orders are shipped through Posti and the accurate delivery time is determined by Posti. Due to Covid-19, there could be delays from time to time.